Refunds & Returns Policy

Effective Date: August 15, 2026

At Plumeria Company, we stand behind the quality of every plant and product we sell. If something is not right with your order, we have a clear and fair process to make it right. Please review the details below.

1. When We Accept Returns

You may request a return if any of the following applies:

  • Your plant arrived damaged or dead — crushed foliage, broken root ball, cracked pot, or severe wilting during transit
  • You received the wrong product — a different plumeria cultivar, plant species, pot, or size than what you ordered
  • The item has a manufacturing defect — cracked planter, broken hanging hardware, or faulty accessories
  • The product is materially different from the description or images on our website

You may also return items if you simply changed your mind, provided the return conditions below are met.

2. Return Conditions

To qualify for a return, your item must meet these requirements:

  • Plants: Must remain in their original shipping container and packaging — not repotted, trimmed, pruned, or planted in ground
  • Pots, planters, and accessories: Must be unused and undamaged, with original tags and packaging intact
  • You must have your order number or proof of purchase available

3. Items That Cannot Be Returned

The following are excluded from our return policy:

  • Plants that have been repotted, planted in soil, trimmed, or altered from their original shipped condition
  • Plants showing signs of improper care after delivery — including overwatering, underwatering, frost damage, or excessive sunburn
  • Products missing original packaging, tags, or labels
  • Gift cards
  • Items clearly marked as "Final Sale" or clearance at the time of purchase
  • Custom or special-order items

4. Return Window

All return requests must be submitted within 30 calendar days of receiving your order. The returned item must be shipped back within this 30-day window. Returns submitted after this period will not be accepted.

5. How to Return an Item

  1. Contact us: Email info@plumeriacompany.com or call (408) 300-1605. Include your order number, the reason for your return, and photos of the item (especially if it is damaged).
  2. Get your return authorization: Our team will review your request and reply within 1–2 business days with a return authorization number and detailed shipping instructions.
  3. Pack and ship: Place the item back in its original packaging (or equivalent protective material). Write the return authorization number clearly on the outside of the box. Ship to the address provided in your instructions.

Return Address:

Plumeria Company
2511 S King Rd
San Jose, CA 95122, United States

6. How to Exchange an Item

  1. Contact us with your order number and tell us what you would like instead.
  2. We will confirm availability and lock in the exchange for you.
  3. Ship the original item back following the return steps above.
  4. Once we receive and inspect the returned item, your replacement will ship within 1–3 business days.

If the replacement costs more, you will be charged the difference. If it costs less, the remainder will be refunded to your original payment method.

7. Refund Process

  1. Inspection: After your return arrives at our facility, our team will inspect it within 2–3 business days.
  2. Approval notification: You will receive an email confirming whether your refund has been approved.
  3. Refund issued: Once approved, the refund is sent to your original payment method within 3–5 business days.
  4. Statement appearance: Please allow an additional 5–10 business days for the refund to appear on your bank or credit card statement. The exact timing depends on your card issuer.

The full purchase price of the item is refunded. Original shipping charges are not refunded unless the return is due to our error.

8. Return and Exchange Shipping Costs

  • Our mistake (damaged, defective, or wrong item): We cover return shipping. A prepaid shipping label will be provided.
  • Changed your mind: Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service to ensure the package reaches us safely.

9. Canceling an Order

  • Before shipment: Contact us as soon as possible. We will cancel the order and issue a full refund to your original payment method.
  • After shipment: The order cannot be canceled once it has been dispatched. Once the package arrives, please follow the standard return process described above.

10. Contact Us

Need help with a return, exchange, or refund? Our team is ready to assist.

Store Name: Plumeria Company

Address: 2511 S King Rd, San Jose, CA 95122, United States

Phone: (408) 300-1605

Email: info@plumeriacompany.com

Business Hours (Pacific Time): Tuesday – Sunday: 9:00 AM – 6:00 PM | Monday: Closed

Response Time: We respond within 24 hours.