Effective Date: August 15, 2026
We take great care in preparing and shipping your plants so they arrive healthy and ready to grow. Below you will find all the details about how we handle orders from Plumeria Company.
1. Order Processing
After you place your order and payment is confirmed, our team begins preparing your plants for shipment. All orders are processed within 3 business days (Monday through Friday, excluding federal holidays). During peak seasons such as holidays or special promotions, processing may take slightly longer — we will notify you promptly if that happens.
2. Daily Cutoff Time
Orders placed before 3:00 PM Pacific Time on a business day will begin processing that same day. Orders received after the cutoff will start processing on the next business day.
3. Estimated Delivery Time
Once your order ships, here is what to expect:
- Standard delivery: 3–6 business days via UPS
These are estimated timeframes. Actual delivery may vary depending on your location, carrier schedules, weather conditions, and other factors outside our control.
4. Free Shipping on Every Order
We are pleased to offer complimentary standard shipping on all orders within the United States. There is no minimum purchase required — what you see at checkout is your final total.
5. Where We Ship
We currently ship to all 50 US states, Washington D.C., and US territories. International shipping is not available at this time.
6. Delivery Carrier Information
All orders are shipped via UPS.
- Standard packages — small to medium plants, pots, soil, and accessories — are delivered by UPS Ground directly to your doorstep.
- Oversized or heavy orders — such as large mature plumeria trees, bulk planters, or bulk soil — may be delivered by a freight carrier or specialized delivery service. In these cases:
- The delivery team will contact you ahead of time to schedule a specific delivery window
- Please ensure someone is available at the delivery address to receive the shipment
- Large items may require assistance unloading — having a second person on hand is recommended
7. Canceling an Order
- Before shipment: If you contact us before your order has left our facility, we can cancel it immediately and issue a full refund to your original payment method.
- After shipment: Once an order has been dispatched, it can no longer be canceled. In this case, please follow the steps outlined in our Refunds & Returns Policy to initiate a return after the package arrives.
8. Tracking Your Order
You will receive a shipping confirmation email with a tracking number as soon as your order is on its way. Use that number to monitor your package at ups.com/track.
If you have not received a tracking email within 5 business days of placing your order, please reach out to us and we will investigate right away.
9. Contact Us
Questions about your shipment? Our team is here to help.
Store Name: Plumeria Company
Address: 2511 S King Rd, San Jose, CA 95122, United States
Phone: (408) 300-1605
Email: info@plumeriacompany.com
Business Hours (Pacific Time): Tuesday – Sunday: 9:00 AM – 6:00 PM | Monday: Closed
Response Time: We respond within 24 hours.