Privacy Policy

Effective Date: August 15, 2026

At Plumeria Company, protecting your personal information is something we take seriously. This Privacy Policy explains what data we collect when you visit our website or place an order, how we use it, and the steps we take to keep it safe.

1. Information We Collect

Details You Provide

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment card information (processed securely and never stored on our servers)
  • Account login details if you create a customer account
  • Any information you include when contacting us via email, phone, or forms

Information Collected Automatically

  • Browser type, version, and device details
  • Operating system and screen resolution
  • IP address and approximate location
  • Pages visited, time spent on each page, and how you move through the site
  • The referring website or search engine that led you to us

2. Where Your Information Comes From

We gather data from three main sources:

  • You: When you create an account, place an order, subscribe to our newsletter, fill out a contact form, or call our store.
  • Our Website: Through cookies, analytics tools, and tracking technologies that record browsing behavior.
  • Third Parties: Payment processors, shipping carriers, email service providers, and analytics platforms that help us run and improve our business.

3. How We Use Your Information

We put your data to work in the following ways:

  • Processing, packing, and shipping your plant orders
  • Sending order confirmations, shipping updates, and delivery notifications
  • Responding to your customer service inquiries and support requests
  • Managing your account and order history
  • Improving our website, product selection, and overall shopping experience
  • Sending promotional emails and special offers (only with your consent — unsubscribe anytime)
  • Detecting and preventing fraudulent activity or unauthorized access
  • Complying with applicable laws and regulations

4. How We Share Your Information

We will never sell your personal data to outside parties. We may share your information with:

  • Service providers: Companies that support our operations — including payment processors, shipping carriers such as UPS, email platforms, and website hosting services — are contractually required to use your data solely for the services they provide to us.
  • Analytics and advertising partners: Platforms like Google and Meta that help us measure website performance and deliver relevant advertisements.
  • Legal authorities: When required by law, subpoena, court order, or to protect the safety of our customers and business.
  • Business transfers: If Plumeria Company undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security and Retention

We employ multiple layers of protection to keep your personal information secure:

  • All data transmitted between your browser and our servers is protected by SSL/TLS encryption
  • Payment processing is handled exclusively by PCI-DSS compliant providers
  • Access to customer data is limited to authorized team members only
  • We retain your information only as long as needed to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

6. Third-Party Links

Our website may contain links to external sites — such as social media platforms or partner pages. We are not responsible for the content or privacy practices of these third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal data from our records (subject to legal exceptions)
  • Opt out of marketing emails by clicking "unsubscribe" in any promotional message
  • Request a copy of your data in a portable format

To exercise any of these rights, send an email to info@plumeriacompany.com. We will get back to you within 24 hours.

8. Children's Privacy

Our website is not designed for children under 13 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with data, we will remove it promptly.

9. Cookies and Tracking Technologies

We use cookies — small files stored on your device — to improve your browsing experience. Cookies help us remember your shopping cart, remember your preferences, understand how visitors use our site, and deliver personalized content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When changes are made, the "Effective Date" at the top of this page will be updated. Your continued use of our website after changes are posted means you accept the revised policy.

11. Contact Us

Questions about your privacy or how we handle your data? Reach out anytime:

Store Name: Plumeria Company

Address: 2511 S King Rd, San Jose, CA 95122, United States

Phone: (408) 300-1605

Email: info@plumeriacompany.com

Business Hours (Pacific Time): Tuesday – Sunday: 9:00 AM – 6:00 PM | Monday: Closed

Response Time: We respond within 24 hours.