Effective Date: August 15, 2026
At Plumeria Company, we stand behind the health and quality of every plant we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to file a claim if something goes wrong.
What We Cover
- Plant health at arrival: If your plant arrives dead, severely wilted, or shows signs of disease present before shipping, we will replace it or issue a full refund.
- Root damage: Plants with compromised root systems due to our handling or packaging.
- Wrong item shipped: If you receive a plant variety or size different from what you ordered.
- Container defects: Cracked pots, broken baskets, or damaged containers that occurred during our packaging or shipping process.
Warranty Period
- Live plants and seedlings: 14 days from the date of delivery
- Pots, baskets, and accessories: 30 days from the date of delivery
What Is Not Covered
- Plant decline caused by improper care after delivery — including overwatering, underwatering, extreme temperatures, or inadequate light
- Normal leaf shedding or seasonal dormancy, which is natural for many species
- Damage caused by pets, children, or accidental drops
- Plants that have been repotted, pruned, or otherwise altered from their original shipped condition
- Cosmetic imperfections on handmade or artisan containers that do not affect functionality
How to File a Warranty Claim
- Contact us: Email info@plumeriacompany.com or call (408) 300-1605 within the warranty period.
- Provide details: Include your order number, a description of the issue, and clear photos of the plant or product showing the problem.
- We review: Our team will assess your claim and respond within 1–2 business days.
- Resolution: If your claim is approved, we will offer a replacement plant or a full refund — your choice.
Return Shipping for Warranty Claims
- For approved warranty claims, Plumeria Company will cover return shipping costs when a return is required
- We will provide a prepaid return label or reimburse your shipping expenses
- In most cases, we can resolve the issue without requiring the original item to be returned
Contact Us
Store Name: Plumeria Company
Address: 2511 S King Rd, San Jose, CA 95122, United States
Phone: (408) 300-1605
Email: info@plumeriacompany.com
Business Hours (Pacific Time): Tuesday – Sunday: 9:00 AM – 6:00 PM | Monday: Closed
Response Time: We respond within 24 hours.